Here’s the updated “Privacy and Refund Policy” with the email address changed to info@shammisbd.com:
Privacy Policy
At Shammi’s, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.
Information We Collect
We may collect personal information such as:
- Name, email address, phone number, and billing details.
- Transaction history and preferences.
- Information you provide through surveys, forms, or customer service interactions.
How We Use Your Information
Your information is used for:
- Processing transactions and delivering services.
- Sending notifications about your orders, offers, or updates.
- Improving our services based on your preferences and feedback.
- Ensuring the security of our website and user experience.
Data Sharing
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service providers (e.g., payment processors, delivery services) to complete your transactions.
- Legal authorities, if required by law, to comply with legal obligations or protect our rights.
Data Security
We implement a range of security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no online system is completely secure, and we cannot guarantee absolute protection.
Cookies
We use cookies to enhance your browsing experience by remembering your preferences and visit history. You may choose to disable cookies in your browser, but this may affect the functionality of the website.
Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for certain data uses, where applicable.
- Contact us with any concerns about your privacy.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Last Updated” date.
For any questions or concerns regarding your privacy, please contact us at: info@shammisbd.com.
Refund Policy
At Shammi’s, customer satisfaction is our priority. We understand that there may be instances where you need a refund. Please read our refund policy carefully.
Eligibility for Refunds
You may be eligible for a refund if:
- The product you received was damaged or defective.
- The service you purchased was not delivered as promised.
- You have requested a refund within 30 days of the purchase date.
Non-Refundable Items
The following are non-refundable:
- Gift cards or vouchers.
- Sale or clearance items.
- Products or services purchased with a discount or promotional offer.
Refund Process
To request a refund:
- Contact our support team at info@shammisbd.com with your order details and reason for the refund request.
- We will review your request and respond within 5 business days.
- Approved refunds will be processed back to your original payment method within 10 days.
Late or Missing Refunds
If you haven’t received your refund after 10 days:
- Check your bank or payment provider for any delays.
- Contact your bank, as processing times may vary.
- If you’ve done this and still have not received your refund, contact us at info@shammisbd.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@shammisbd.com.
Contact Information
For questions or concerns about our Refund Policy, please contact us at info@shammisbd.com.